A viral video of a woman criticising a hearing-impaired food delivery rider for leading her astray sparked public disability discrimination controversy, accumulating as many as 2.7 million views in Thailand. This incident, which occurred in June, has stirred debates on the appropriateness of allowing individuals with disabilities to handle such job roles, as well as sparked, calls for compassion and understanding towards their plight.
The video was initially posted on TikTok by the customer who ordered food using an application. In the clip, the customer was travelling with the rider when she realized they were heading in the wrong direction. Despite her attempts to communicate the error, the rider did not respond, leading her to become frustrated. When they finally stopped, it became apparent that the rider had a disability and was
