Accountability is a learned behaviour, and it is the leader’s job to help people to learn it
“Accountability breeds response-ability,” wrote Stephen R Covey, the author of “The 7 Habits of Highly Effective People”. I had this in mind when I recently joined around 100 leaders to learn from Michael Merchant, senior consultant from the Arbinger Institute, about accountability and accountable cultures.
Michael reminded me of a conversation I was involved in with the philosopher and business adviser Professor C Terry Warner (who was a mentor to the late Mr Covey), in which he shared that the challenge was not keeping people accountable but growing accountable…
