Some other name already registered on my promptpay

So yesterday I tried to register promptpay for my number, it’s a number I’ve had for about 2 years, post-paid.

When I tried to register on my bank’s app, it said it can’t register because it’s already registered with another bank, but obviously it wasn’t me because I don’t have accounts at any other banks.

When I asked my friend to test the number and try to send a promptpay payment to it, it showed up as someone else’s promptpay.

Not sure how to solve this problem or where to go for help. Any advice? Maybe you guys have had a similar problem?

View Reddit by Dundie_winner – View Source