Following an online uproar when a restaurant owner confronted a customer who had left a negative review, the owner herself sought to clarify events. She states she did not intend to cause distress but rather to understand the customer’s complaints.
The owner identified only as Tum elaborated on what happened regarding the negative review. The customer accused the unnamed Thai restaurant of underserving, and Tum claimed this directly lead to a drop in customers and income loss.
Bad reviews online are inevitable, as keyboard warriors hurl complaints they wouldn’t dare say to the business owner’s face. But the disgruntled owner took it personally and went to the negative reviewer’s house to confront him.
Tum admitted that while visiting the customer’s house seems unorthodox and way over the top, their primary intention was not…
