Kasikornbank (KBank) plans to maintain its number of brick-and-mortar branches nationwide at 873 and its staffing levels at 19,990 for next year, despite rising digital banking transactions.
Offline services are still necessary to provide customers with a better understanding of debt relief measures amid the pandemic, said KBank co-president Patchara Samalapa. A network relocation plan should see the bank close some branches and open new outlets to increase branch coverage across the country.
Overlapping branches are largely located in urban areas, while the expansion of traditional branches in rural communities is to access new customer segments, he said.
The total number of branches in the commercial banking industry stood at 6,585 as of October, a decline from 6,851 from year-end 2019. KBank had 897 branches in December 2019, according to central bank…
