Aviation is another industry that has been hit hard. In addition to the absence of travelers Businesses that are in the orbit of the aviation business, whether Airfares, hotels and souvenirs still need a chance to turn around once the epidemic subsides.
Thai Vietjet Airlines has revealed its operational strategy for the second half of 2021 with a direction to prepare for full service international routes. Ready to join in stimulating and revitalizing domestic tourism in full force with government and private agencies. Including accelerating the development and improvement of all aspects of service in order to provide the best experience for passengers.
Woraneti Laprabang, Chief Executive Officer of Thai Vietjet Airways, said that during the COVID-19 outbreak, Since the first round in 2019, Thai Vietjet has never stopped flying for a day. We have also expanded to 6 new domestic routes in 2019, marking the airline’s growth in the midst of the crisis. In the past, we have reduced and increased flights as appropriate for the situation to meet the travel needs of passengers. and measures of each province, which are now showing signs of improvement as the number of vaccinated populations continues to increase and cover causing more passengers to start traveling again
The airline has also launched a campaign to encourage vaccinated passengers to improve their immunity. reduce the risk and lighten the duties of medical personnel We offer special privileges to passengers who have already received 2 injections of the coronavirus vaccine. They can choose their seats for free. Moreover We are committed to providing you with the highest level of security. Aircraft cleaning and disinfection measures are in strict accordance with the standards of the Ministry of Public Health. To ensure maximum health and safety of passengers
“Opening the country with Phuket Sandbox Although there are still concerns about the spread of COVID-19 But the company has prepared for the service. Compliance with government regulations It is also an intermediary in helping businesses connected to their own ecosystem. so that everyone can survive together.”
In the past, Thai Vietjet has never had a staff reduction. On the other hand, our headcount has grown by 20-25%. In 2019 we had about 650 employees and now we have over 800 employees, and there is a tendency for more staff to be added. We are currently accepting applications for the 17th generation of flight attendants, who are interested can apply until 8 July to support our fleet expansion plans. which is about to accept 7 new aircraft by 2021
In addition, in this July We are also continually adjusting the frequency of domestic routes to meet the growing demand for travel.
Continue to launch e-commerce platform and membership system
Thai Vietjet not only aims to provide a unique in-flight experience. but also to impress at every service point from booking a ticket until the end of the journey It plans to provide an e-commerce platform under the name “Sky Shop” soon.
Initially, Skyshop will be open to sell goods and services from the airline itself and its partners, such as in-flight souvenirs. hotel voucher travel insurance non-life insurance Covid-19 testing package and other travel services at special prices. In the future, the airline is expected to develop Skyshop into an e-commerce platform that offers a wider range of goods and services. Not only products and services related to travel and tourism. It even became one of the most well known and widely used platforms in general.
Thai Vietjet has placed a high priority on customer experience and satisfaction. The airline is confident that the Skyshop platform will help complete the customer experience chain with a customer-centric approach. Impress customers from planning the trip until the end of the journey including after the journey has ended
With this in mind, the airline continues to develop a more special customer experience. With an official membership system under the name “SkyFUN Loyalty”
“Skyfun Loyalty” is the official membership system of the airline. Passengers who are SkyFun members can enjoy a wide range of benefits and special offers from airlines and partners at every destination they arrive at. Points can be accumulated to redeem benefits through various activities throughout the journey, such as booking tickets, check-in and chatting with “Amy”. Currently, the airline is actively developing the Skyfun membership system. And is expected to be officially launched and full service within the second half of this year.
aim to improve service Customer satisfaction is paramount.
Thai Vietjet operates under the customer-centric concept. Still committed to improving the quality of service for the highest satisfaction of customers is important. Over the years, the airline has deployed technology to improve the travel experience of its customers. It has launched an automated response system under the name “Amy”, an artificial intelligence system that can interact with customers through various contact channels of the airline, including LINE Official Account, Facebook and Skyfun website In the future, the airline expects to develop and integrate the system to make it more versatile and comprehensive. Currently, “Amy” is able to communicate with passengers and answer basic questions. as well as connecting to the airline’s auto-responder system.
To assist and facilitate passengers during the COVID-19 outbreak The airline has also introduced a self-service booking management system on the Skyfun website to allow passengers to manage their own bookings more conveniently and quickly. It also announced a policy to help passengers affected by the epidemic situation of the COVID-19 virus. In addition, the customer service center has been expanded. Ready to increase the contact channel to provide passengers with comprehensive, thorough and efficient service.
Prepare to accept foreign airlines to support Phuket Sandbox ms rating 5 are 2 during the Covid and also accelerating the expansion of international flights and preparing the matter of readiness Mainly short-haul flights to Asia. Asia card is higher and saw positive signs from Singapore, Vietnam, reduced quarantine period Depends on when each country’s non-quarantine policy can be We hope to spearhead this revival. Increase flights to stimulate travel Prepare to bring more squadrons plane ready In the process of obtaining permission to enter Thailand
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