The Bank of Thailand and the Thai Bankers’ Association clarify the progress In case of unusual payment via credit and debit cards • Thumbsup

According to the Bank of Thailand (BOT) and the Thai Bankers’ Association has clarified the case of abnormal payment Through credit and debit cards of many customers on October 17, past that it was not caused by leaks of information from the banking system. The main reason is that fraudsters randomly collect card data and use them to spoof transactions through foreign online stores. without using One Time Password (OTP) since the beginning of October There were 10,700 cards that were misused as a result of the above incidents. It is mostly used from debit cards. Most of the applications have a low amount per transaction, such as 1 US dollar, and are used multiple times. The bank has a system to detect unusual transactions. Each bank has different limits and conditions for using the card according to the type of store and product type.

In addition, the Bank of Thailand and the Thai Bankers’ Association have jointly established additional measures to prevent and solve problems as follows:

1. Increasing the intensity of detecting abnormal transactions This covers both low-volume and high-frequency transactions. If abnormal transactions are found The bank will immediately suspend the use of the card and notify customers in all channels. as well as to monitor and monitor transactions from foreign countries in particular

2. Added customer notification for every transaction. from the first transaction via various channels such as mobile banking, email or SMS

3. In the event that the customer is found to have been affected by fraud as mentioned above debit card case Customers will receive a refund within 5 business days. In the case of credit card The bank will cancel the said transaction. Customers do not have to pay any unusual charges. and no interest will be charged.

4. The BOT and the Thai Bankers’ Association will expedite discussions with card network operators such as Visa Mastercard to require additional authentication, such as OTP, with debit cards for online merchants.

In the event that the customer finds an abnormality in the transaction by himself You can contact the call center or the branch of the card issuing bank. to promptly verify and confirm the correctness of the transaction The bank will take care of any problems that arise as soon as possible.

for the general public You should check your transactions regularly. Including being careful to bind the debit card in transactions. Especially with risky platforms such as online games, platforms without pre-authentication or no OTP. Customers can also enable/disable the card. or change the card usage limit or freeze the card by yourself through the bank’s application In addition to contacting the bank

The Bank of Thailand and the Thai Bankers’ Association attaches great importance to the safety of financial transactions and protection of personal information of customers The Bank has a security system in place and has continually monitors irregular transactions. Going forward, the BOT and financial institutions will work with relevant agencies to enhance the measures and efficiency of inspections. Catch and respond to unusual items to prevent and reduce the impact of such incidents