Thailand’s Competition regulators are examining at the decision by Shopee, the country’s most popular e-commerce platform, to choose delivery services rather than letting customers choose. Saying the practice could run afoul of the Trade Competition Act.
Shopee’s move to automatically select couriers for customers has prompted an outcry from some users, who have complained via social media of higher delivery costs and longer delivery times. Their comments have appeared under the hashtag “Shopee – this is not your business”.
The courier selection decision represents a policy change that users should have been made aware of, said Somsak Kiatchailak secretary-general of the Office of the Trade Competition Commission (OTCC).
The move, he said, could affect vendors’ sales on the platform, since customers lose a chance to choose their preferred couriers and could face the…
