Telco regulator asked to review TRUE’s service charges and quality

Four members of the National Broadcasting and Telecommunications Commission (NBTC), Thailand’s broadcast and telecom regulator, have proposed that the commission consider the service charges and quality of True Corporation after the successful merger of Total Access Communications Company (DTAC) and True Corporation (TRUE) in March this year.

The commissioners say that they have received complaints from many subscribers that the quality of the mobile phone and internet services of TRUE have dropped, while the service charges have increased through changes to service packages.

As the NBTC is scheduled to meet this Wednesday, the four commissioners proposed that the service quality and charges of TRUE should be included in the meeting agenda, noting that the regulator is legally tasked with ensuring quality telecom services and fair service charges for consumers.

The commissioners…