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Friday, May 3, 2024

Sorry, brew: Thai Airways apologizes for coffee spill incident

Thai Airways is investigating an incident involving a hot coffee spill that injured a passenger on a recent flight from Bangkok to Chiang Mai. The airline has issued a statement expressing its sincere regret for the incident and promising compensation for the affected passenger.

As reported by Bangkok Post, according to a complaint the passenger had posted online recently, a flight attendant serving hot coffee accidentally spilled the beverage on him, causing burns to various parts of his body. The passenger further claims that the coffee was served by hand instead of being placed on a tray, raising concerns about standard procedures.

The airline’s investigation will focus on determining the cause of the incident and reviewing the serving practices for hot beverages. While expressing sympathy for the injured passenger, Thai Airways says it is committed to ensuring…

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