Solution Summary “Loss of money from the account”, the bank prepares to refund the money within 5 days.

Deputy Commissioner of Police reveals solutions to victims “Withdrawn money in the account and credit card” The bank will refund the victim within 5 days from the date the bank acknowledges the matter.

On October 20, 2021, Pol. Gen. Damrongsak Kittipraphat, Deputy Commissioner of Police, as director of the Center for Crime Suppression in Information Technology The Royal Thai Police (PCT) disclosed the progress and guidelines for solving basic problems for victims who suffered from being withdrawn from bank accounts and credit cards. After a meeting between Royal Thai Police Bank of Thailand, NBTC, AMLO, Ministry of Digital Economy and Society National Cyber ​​Security Bureau and the Thai Bankers’ Association The results of the meeting were summarized as follows:

1. The bank will be responsible for the damage itself. The money will be refunded to the people who have lost money within 5 days from the date the bank acknowledges the matter. and will collect evidence and complaints with the NESDB without the injured person having to report to the police themselves. but if the injured person has notified before The police will coordinate directly with the bank itself.

2. AMLO will open a Hotline 1710 center to coordinate closely between the investigating officer and the bank. in the freeze of the criminal’s account to prevent the manipulation of funds in the account

3. The NBTC will coordinate information with network operators. To help the investigation of criminal information faster.

4. Ministry of Digital It will be the main host for public relations, knowledge, and building immunity for people’s brothers and sisters through all channels. in order to be aware of the bad behavior and will host together with all agencies to amend rules and procedures to keep up with more crime patterns.

5. The Royal Thai Police by the PCT Center will be the main host. Integrate with NESDB and the Metropolitan PCT Center, Phu Thon 1-9 in collecting, monitoring and accelerating good actions from all areas. to facilitate the people Online investigative teams will be set up in each province to help support investigators’ information.

The director of the PCT Center also said that Gen. Prayut Chan-ocha, Prime Minister of Thailand attaches great importance to this matter. Therefore, he ordered the police chief to urgently find a way to cooperate with relevant agencies to bring the offender to prosecution as soon as possible. The police chief assigned him to be responsible for this matter.

Nowadays, all types of online crime cases The victim can file a complaint with any local investigating officer. However, if a clue is found You can inform us at hotline 1599 24 hours a day or www.pct.police.go.th or direct line 081-8663000 only during office hours.