How to elevate the Customer Experience to be successful Ready to distribute free content files.

Content Shifu, together with Zendesk, a leader in CX Technology, hosted a webinar to share knowledge and experiences in raising and driving CX in the organization. Highlights include:

• Understand how to make CX 3 levels Starter, Riser and Champion.

What is your organization’s CX level? Let’s listen to the CX maturity assessment guidelines and understand how to improve and develop to create further impact.

• Deciphering Successful CX from Champion Companies

How did the advanced CX company go? There are ways to deliver CX to customers and how to build a successful team. (There are examples of both Thai and abroad)

• CX Tools & Technology

Get to know CX technologies and tools and how to implement them.

Although this work has already ended. But the organizer has made content that is open to everyone who is interested can read the retrospective summary. Including the download of Presentation Slide lectures for free.

The information shared in the presentation is based on datasets and reports from leading consumer experience company Zendesk, giving you insights into good CX delivery practices and CX trends. Interesting after the crisis So you can improve your organization’s CX and evolve to become a Champion Leader.

There’s also a summary of CX Champion content, decoding how the CX game leader is improving the customer experience for success, covering four topics:

• The path to becoming a CX Champion
• Future Trends of CX in the Next Normal Era
• Get to know CX technology and how to implement it.
• Real case studies from CX Champion organizations and ways to enhance the customer experience in the organization.

Read more details: Content

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