Hyper-personalised and customer-centric services, digital lending and forging partnerships with fintech firms to introduce innovative services are key areas that can increase growth in the banking sector, according to Malaysia-based bank tech service provider Silverlake Axis.
“About 30% of the Thai population use mobile wallets now. Thai banks will need to level up by transforming their business models to enable different platforms to integrate with their systems,” Andrew Tan, group managing director of Silverlake Axis, told the Bangkok Post.
Thailand’s banking industry is quite developed, which provides a solid framework for effective integration of digital services, he said. A solid and modernised system coupled with a stable and…
