Cross Hotels & Resorts, a leading hotel operator with properties across Asia, has introduced guestroom tablets in a bid to enhance its guest experience – acting on consumer insight that shows guests expect in-room tablet technology as part of a luxury hotel stay.
With properties in Indonesia, Thailand, Vietnam, and Japan, Cross Hotels & Resorts is focused on delivering a memorable, high-quality guest experience. Consequently, the brand regularly conducts research into guest behaviours and expectations, with the latest findings revealing that guestroom tablets are becoming an increasingly anticipated guestroom fixture. Recognising the opportunity to increase both guest satisfaction and hotel efficiency, Cross Hotels & Resorts turned to SuitePad, Europe’s leading provider of digital guest communication solutions for hotels, to implement its in-room tablet technology.
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