Travel website Booking.com has left many hotel operators and other partners across the globe thousands of dollars out of pocket for months on end, blaming the lack of payment on a “technical issue”.
The issue is widespread in Thailand, Indonesia and Europe among hoteliers who are venting their frustrations in Facebook groups as rumours swirl about the cause of the failure to pay.
Usually, if a customer makes a booking for a hotel through the website Booking.com and elects to pay up front, the site takes the payment and passes it on to the hotel operator, minus a commission.
Booking.com’s partners have reported issues receiving payments since July, and in some cases months earlier. While Booking.com has continued taking payments from customers, the company has not always passed on the amount owed to hotel operators and others who the Guardian has spoken to.
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