Users complain of higher costs and longer delivery times
A shopper uses a mobile phone to select items on the Shopee platform. (Bangkok Post photo)
Competition regulators are looking at the decision by Shopee, the country’s most popular e-commerce platform, to choose delivery services rather than letting customers do so, saying the practice could run afoul of the Trade Competition Act.
Shopee’s move to automatically select couriers for customers has prompted an outcry from some users, who have complained via social media of higher delivery costs and longer delivery times. Their comments have appeared under the hashtag “Shopee – this is not your business”.
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