TMBThanachart Bank (ttb) has offered remedy measures to a number of its ttb touch mobile banking application users who suffered from a glitch on Sept 1-2.
The bank’s chief executive, Piti Tantakasem, said in an open letter to the app’s users yesterday that the bank has provided measures to compensate users impacted by the glitch last Thursday through Friday.
The app resumed normal operation on the evening of Sept 2.
Among the measures is a waiver of the debit card issuance fee until the end of this month for impacted users of the app who will apply for a new debit card.
The bank has also waived the fee for retail customers’ money transfers at physical branches nationwide. The waiver runs through the end of September.
In addition, the bank will waive an interest charge incurred during the delayed monthly loan instalment payment caused by the app’s glitch.
Mr Piti…
