On Sunday, Thai YouTuber Atichan Cherngchavano complained about the airport management after finding crowds of travellers from the Test & Go program was left standing and confused in Suvarnabhumi airport. He said the situation was a mess, as the hotel staff had to shout out their guests’ names, while the travellers had to search for their hotel logos randomly “like playing a puzzle game”.
Yesterday, after his complaint went viral on Thai social media, the official Facebook page of Suvarnabhumi International Airport issued a press release to explain the situation. The caption on the post read…
”Regarding the issue of the crowded travellers and inconvenient service at the meeting point inside the airport terminal that was shared online, Suvarnabhumi Airport would like to clarify that the crowd happened at a peak time, and it happened only temporarily for a short period….
