A migrant worker registers at Bang Kapi district office, Bangkok. (Photo: Varuth Hirunyatheb)
The Bangkok Metropolitan Administration (BMA) has come up with a plan to reduce public service wait times at district offices by upgrading their technological capabilities.
During a meeting with Bangkok’s heads of agencies on Thursday, governor Chadchart Sittipunt said from January to last month, 70,000 people applied for ID card services, and about 400,000 asked for house registration services.
However, the BMA found that 52% of them had to wait more than 15 minutes to receive services, especially for ID cards, he said, adding the BMA had a target to limit the waiting time for each person to 15 minutes.
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