The National Broadcasting and Telecommunications Commission (NBTC) has summoned Advanced Info Service (AIS) to meet today to explain the downing of its mobile and fixed internet broadband services which lasted for a few hours yesterday morning and its planned compensation.
According to the telecom regulator, telecom licensees must provide continuity of their network connectivity and the operators must maintain quality of communication signals to ensure standardised level of telecom services and consumers’ benefits.
Complaints flooded social media around 7.30am on Monday that AIS mobile and home broadband services could not be accessed.
The complaints lasted for a few hours until AIS issued a statement at 10.45am in order to apologise for the disruption of services in some areas and point out that normal services had resumed by…
