Onlineshop Scammer

Hi guys, I run a small online headshop and just had a big order to Thailand. According to tracking the order got delivered, but he told me that the customs seized the package and event wont send it back to Austria (value of over €400,-). Now he sent me this document [https://ibb.co/znG1GBq](https://ibb.co/znG1GBq) can someone here verify if this is legit? I dont want to entirely trust google translator on this one, but it looks kinda fishy to me. I hope someone here can help me with this matter.

Cheers! Max

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