NTT to host Virtual Seminar & Next Wave of cloud-based contact centre Talk

As the digitalisation of business becomes more and more prevalent – with the urgency for transformation gathering even more momentum due to the restrictions and complications of the COVID pandemic – the necessity for companies to be able to remain connected and continue to communicate and provide a service to the customer, under any circumstances, is a vital component for any company serious about success under the new-normal of the 21-century.

Which is where the cloud-based contact centre comes in. A cloud-based contact centre is best described as a customer communications hub that is not dependent on a physical location. This means a company’s communication network, software…