New Qualtrics study reveals what consumers in Thailand want in the post-pandemic world | Taiwan News

Customer satisfaction in Thailand exceeds global average

Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose

BANGKOK, THAILAND – Media OutReach – 20 May 2021 – New research released today from Qualtrics (Nasdaq: XM), the world’s No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behaviour and expectations are changing in Thailand, and the new experiences businesses should provide to meet the needs of consumers today and in the future.

The new study from the Qualtrics Experience Management (XM) Institute, “2021 Thailand Consumer Trends”, examined the perspectives of 1,000 consumers in Thailand. The study highlights how companies…