in the past few years The e-commerce business is one of the hottest businesses with a huge leap in value. According to ETDA data in Thailand, there is a growth rate per year. This is in line with the growth of e-commerce in Southeast Asia that is expected to continue to grow by 19.8% between 2020 and 2025, especially Indonesia, Vietnam and Thailand.
2025 will be the region’s top growth value. However, amid current inflation and rising costs worldwide, This is a challenging problem for entrepreneurs to prepare and accelerate adaptation.
Ms. Nattapon Boonpinon, Managing Director of N-Square E-Commerce Company Limited, said, “One of the challenges of doing e-commerce business. is to create business growth expand customer base and supports access to a variety of platforms Meet the behavior of consumers in Southeast Asia who mainly shop online through Marketplace and social commerce channels.
In addition, personnel capacity development while reducing operating costs is also a key factor. ‘Technology’ will become a key factor that will increase the potential of the challenge. own to meet the needs of the e-commerce market in Southeast Asia and allows partners to purchase the software and use them directly. Also known as SaaS (Software as a Service).
which will help increase competitiveness and help manage online sales efficiently and seamlessly ready to support business expansion into new markets abroad and reduce costs – errors in doing e-commerce business
We have invested more than two years in developing technology for e-commerce businesses like Chatpify, Bluedock and Omniplus to strengthen online sales for both big brands and small operators in Thailand and the region.”
Chatpify, the Chat & Shop customer relationship management software, meets the omnichannel world to enhance the seamless online shopping experience.
N-Square E-commerce has developed Chatpify, a Chat & Shop software designed to help businesses manage customer relationships faster and more efficiently. It can connect to a variety of platforms, including Facebook, Instagram, LINE, Lazada, Shopee and others, including being able to connect to multiple stores at the same time.
There is a system to collect chats from all channels so that the backyard team can answer customers in one platform. with chatbots that allow businesses to communicate with consumers in real time 24 hours a day. to a simple, convenient and secure payment process, and can measure the performance of chat responses and help close the sale faster
N-Square E-commerce currently has customers with more than 20 leading brands using Chatpify, including Central, Singha and Tefal. Since its launch in 2021, the software has helped brands manage their orders. More than two million orders in Thailand including helping to manage customer relationship with more than two hundred thousand chats per month This figure represents the increased efficiency of Chatpify adoption, which in addition to helping to close sales faster and more conveniently. It can also help brands optimize chat responses.
According to the N-Square e-commerce customer relations team, the normal response time for 100 chats per day can be increased by 150 per day, or 50 percent, and can also reduce the first chat response time. Therefore, Chatpify will be a key player in enhancing the customer relationship experience of businesses more efficiently. Ready to connect to e-commerce and social media platforms. to accommodate the needs of more diverse consumers
Invest in a warehouse management system that is fast and accurate up to 99.7%
Warehouse management system for preparing to ship (Fulfillment center) is known as the heart of the e-commerce business. that require speed, accuracy, and high-efficiency handling. Therefore, the entry of “Bluedock”, a Fulfillment Center Management System developed by N-Square E-commerce, is a solution to help increase efficiency to meet organizations that want to manage e-commerce warehouses and adjust their work to be a model. more digital
In use since 2019 with customers from leading brands such as ASUS and Super Lock, it has been found that it can increase the inventory accuracy rate for error-free shipments by no less than 99.7%, and increase the speed since. Order to be delivered within 24 hours, which is another strength from technology at N-Square. E-commerce integrates with businesses to streamline warehouse conveyor operations.
Because ecommerce warehousing systems require a high level of precision in managing each product, Bluedock Thus improving efficiency from the process of receiving goods into the warehouse (Inbound Process), finding the right storage location (Storage), as well as distributing goods from the warehouse in an efficient way. (Picker) The system will select the products that should be out of the warehouse first. such as the products that come into the warehouse as the top or products that are in the less-than-top-of-the-box zone to make room for the next item in the inventory. It also helps to manage storage space more efficiently. It also facilitates the packing process to tracking the products and shipping (Order Status).
“Omniplus”, a comprehensive e-commerce sales management system covering all platforms
The brand is able to manage orders from more than 10 ecommerce and social media platforms such as Shopee, Lazada, Facebook, LINE and TikTok with large orders. Omniplus collects orders and stocks from various e-commerce platforms. to be in one central database For brands to be ready to manage orders, manage stocks and help manage product information. to prevent mistakes until ready to ship
moreover In addition to increasing efficiency in various processes In addition to the e-commerce belt, Omniplus also helps brands reduce costs by consolidating their inventory across multiple platforms in one place. The brand can track various statuses. From the customer ordering, delivering to receiving the product, in real time.
The software that N-Square E-commerce has developed and applied in many countries that do business, such as Malaysia, Singapore, Philippines, Indonesia and Vietnam, is an important tool to increase efficiency in business management. more e-commerce in each country make the company See opportunities to build on these software for big brands and other small operators. In the future, the company plans to launch SaaS that can be more flexible and adaptable. Meet the needs of users in different businesses It reinforces the main goal of N-Square e-commerce as an important part of driving the e-commerce industry in Thailand and the region to grow further.
