Cisco’s new insights into the behavior, needs, and use of technology in the hybrid workspace reveal a 200% increase in AI adoption, indicating that users want an improved meeting experience. Mobile conferencing trend on the move is up 300% amid the COVID-19 pandemic And security is still very important.
Because September 2021 is just one month. Hybrid employees are targeted by 100 million email threats daily.
Cisco (NASDAQ: CSCO) has released its first global Hybrid Work Index (HWI) study, based on millions of anonymous, aggregated customer data. The index is updated quarterly. by studying behavior and technology usage patterns The report highlights a marked shift in work patterns during the one-and-a-half year of the COVID-19 pandemic. The results of the survey show that hybrid workforces expect improvements in work flexibility. system access and safety As businesses try to meet the growing demand for technology,
Chuck Robbins, chairman and CEO of Cisco, said: “We are at a crucial time in redefining the way we work. Every worker, anywhere in the world, needs a workplace that works well. and effective And it is our duty as corporate executives to learn. and find the best way to support and empowering our employees to support working anywhere.”
Cisco has a unique ability to gather insights from a variety of tools. which supports hybrid operation by covering the network terminal equipment and various applications from millions of customers around the world This anonymous dataset plus customer survey results Provides insights into the HWI Index. Key points from the HWI Index help business executives understand the right course of action. For long-term success in creating a hybrid work experience for employees and organizations:
Mr. Taweewat Chantaraseno, Managing Director, Cisco Thailand and the Indochina region, said, “A successful hybrid move requires two key elements to be taken into account: facilitating the availability of Employees to work anywhere and workspace transformation Businesses that support a hybrid strategy Focus on the quality of life of employees and participation will attract talented personnel to remain and successful in the long run.”
“To make hybrid workers successful, companies need to be sure to provide an engaging experience for their employees. as well as safety no matter where they work from. meanwhile From a workplace transformation perspective, businesses should leverage technology to transform the workplace into a hub of creativity. and innovation This is what will affect the company the most. Because we are moving towards a work that does not rely on a regular place where employees go, but rather a ‘type of work’ that they do from the location of their choosing.”
§ Employees need alternatives. And a hybrid workplace gives employees more loyalty: 64% agree that the work-from-home option Instead of going to the office However, it remains uncertain whether employers will realize the potential of hybrid work, with only 47% assuming their company will allow their employees to work. from anywhere instead of working in the office in the next 6-12 months
§ Flexibility and health are the main drivers of hybrid work: the vast majority of respondents agree that health and well-being including flexible working It is a critical factor in the future transition to a hybrid operating model.
§ Hybridization drives meetings on the go: pre-epidemic Employees spend 9% of their time on mobile conferencing. But when entering the hybrid working world That figure has tripled, now at 27%.
§ There are meetings taking place everywhere. But not everyone “attends” the same way: Over 61 million meetings take place worldwide each month through the Cisco Webex platform, but only 48% of the participants present at the conference. Additionally, in 98% of meetings, at least one person attended the meeting remotely. Therefore, it is imperative to modify the meeting format to encourage participation of participants who are not in the meeting room. and created equal feelings for the participants in the meeting room.
§ Hybrid workforce attracts a diverse workforce: 82% of respondents agree that access to connected services is critical to revitalizing businesses after the epidemic. including the importance of providing equal and inclusive access to jobs, education and health services for all. Increased access to connected services will enable people to work for any organization on the planet. At the same time, the company can recruit competent personnel from anywhere. No matter where personnel work
§ AI will not replace employees, but AI will be the backbone for future work: A 200% increase in use of AI technology in July-September 2021 indicates that people need an improved meeting system. climb including various features used in meetings such as noise cancellation Automatic translation and transcription Creating a poll and gesture recognition This makes it easier to participate, whether it’s in-room meetings. or on any virtual system
What technology departments should prepare
§ Home networks have become one of the most important parts of corporate networks: from the start of the epidemic. Teleworker devices doubled in size compared to small and medium enterprise routers.
§ Growing threats underscore the importance of user-focused security (user-centric): During the epidemic 2.4 times more hacking attempts: As of September 2021, hybrid employees were targeted by 100 million email threats per day. The situation underscores the importance of a security infrastructure that provides personnel with access to systems for safe operation. and escape from attacks and deception.
§ Organizations view “collaboration apps” as most important to the success of hybrid productivity: collaboration apps. (Collaboration) ranked No. 1 in the category of most monitored applications worldwide. Collaboration apps outpaced performance monitoring apps. and apps that help to secure access It was heavily used at the start of the epidemic and during WFH.
§ Cloud providers’ networks are more stable than Internet Service Providers (ISPs): From January 2020 to August 2021, only 5% of cloud service providers’ network outages were reported. The remaining 95% crashes from the ISP’s network.
§ Employees preparing to return to the office: Devices connected to office Wi-Fi networks increased 61% compared to six months ago. Much of this growth occurred in the tertiary sector. professional service and hospitality business
The Global Hybrid Work Index is the only report that studies employee behavior. use of technology in the organization and business operations to identify new work trends occurring around the world It is based on insights refined from millions of aggregated anonymous customer data. It is collected from a variety of Cisco platforms, including interoperability platforms (Webex), networking (Meraki), Internet performance tracking, and Internet performance monitoring. (ThousandEyes) and security (Talos, Duo, Umbrella). It also used data from opinion polls conducted by independent organizations. Which has more than 39,000 respondents in 34 countries, covering both the executives of the Information Department. IT decision makers and employees, and Cisco employee data is also used for research studies.
