SINGAPORE: A man took to social media in alarm after his VISA card had been hacked in Thailand. However, what added to his distress was how the matter was handled by UOB.
“My UOB Visa card was hacked at Thailand whilst I have never been there in past 7years! After complaints through phone calls more than 3 times, this is the reply I got from UOB customer service! No refund ?! My SGD984.79 just gone with poor UOB cybersecurity,” wrote Mr Sanhaw Chong on the COMPLAINT SINGAPORE Facebook page on Wednesday morning (Mar 8).
Mr Chong added a screenshot of four transactions from Jan 13 to 15. A Jan 14 transaction in Baht appears to be the fraudulent one. A payment of SGD 984.79 or THB 23,568 had been made to Aiyawan Transport Limited Sanulok TH.
The company’s product description online is as a “Business buying antiques and scrap metal. All…
