Mae Fah Luang Chiang Rai International Airport (CEI) clinched the coveted spot as the 100th accredited airport in ACI World’s Customer Experience Accreditation Programme.
In a groundbreaking collaboration with Amadeus, ACI World’s Customer Experience Accreditation Programme is revolutionising the way airports worldwide approach passenger satisfaction. By equipping them with cutting-edge tools and strategies, this initiative is propelling airports towards new heights of customer service excellence.
With global passenger traffic projected to skyrocket to 9.7 billion by the end of this year, and double by 2042, the need for exceptional customer experiences has never been more pressing. ACI World Director General Luis Felipe de Oliveira hails this milestone as a testament to airports’ commitment to a focus on passenger experience.
Amidst…
