Krungthai Bank (KTB) is not going to compensate those who failed to register for the second-phase co-payment scheme on Wednesday when DTAC’s one-time password (OTP) system crashed.
The crash was a technical error and every registration system can have this kind of bottleneck, said KTB president and chief executive Payong Srivanich. Everyone had an equal chance to register, said Mr Payong.
KTB is a state-owned bank responsible for overseeing the Pao Tang and Tung Ngern apps used to disburse the subsidy scheme, among other functions.
A full 5 million people registered for the second phase within two hours after online registration opened at 6am on Wednesday.
The registration system was overwhelmed and the process of confirming registrants’ identity via an OTP crashed for those using DTAC mobile service. Total Access Communication (DTAC) is the country’s third…
