Korean Air’s icy debacle: Glass fragment found in iced coffee

Picture courtesy of Miguel Ángel Sanz, Unsplash.

Korean Air, South Korea’s national airline, faces a credibility crisis following an incident where a passenger discovered a glass fragment in his iced coffee. The passenger, travelling from Guangzhou, China to Incheon International Airport, distinctively felt the shard, approximately 0.5 centimetres long and 0.1 centimetres thick, in his mouth.

Upon discovery, the cabin crew suggested the passenger induce vomiting in the bathroom in case he had swallowed any glass. Despite not seeking compensation, the passenger called for a public disclosure of the incident from Korean Air and for measures to prevent such incidents in the future.

Korean Air swiftly responded to the incident by covering the passenger’s medical costs and providing him with an electronic voucher worth 100,000 won, (2,700 baht). The airline…