The hotline of the National Health Security Office (NHSO) has been totally overwhelmed by Covid-positive people asking for advice.
NHSO secretary-general Jadet Thammathat-aree said on Wednesday that calls to the 1330 hotline had peaked at 70,300 on Tuesday, far beyond the capabilities of the 400 staff members and volunteers manning the phones.
The @nhso LINE and Facebook accounts to contact the agency were also swamped with more than 12,000 Covid-related queries, he said.
Last month, the NHSO advised the public to communicate with the office on the LINE platform – as an alternative channel to calling 1330 – in order to ease the workload at the call centre.
The hotline was receiving around 40,000 calls per day late last…
