Photo courtesy of Thai Airways
The Civil Aviation Authority of Thailand (CAAT) convened with Thai Airways International Public Co. Ltd. yesterday, December 8 following a passenger’s complaint that surfaced on social media.
The disgruntled passenger had purchased a business-class ticket but was seated in the economy class.
An ensuing investigation revealed that Thai Airways had restructured its business model, replacing Thai Smile flights with continuous flights using Airbus A320. This resulted in a change of service format. Smile Plus tickets, previously offered by Thai Smile, were replaced with Silk Class tickets.
The revamped service now aligns with Thai Airways’ business class services, offering facilities such as a 40-kilogramme luggage allowance, check-in and gate services, lounge access at airports, and onboard food and beverage services….
