The telecom regulator has urged Total Access Communication (DTAC) to give proper compensation to subscribers who lost the chance to sign up for the government’s 50-50 co-payment scheme due to technical glitches in the mobile operator’s one-time password (OTP) system Wednesday morning.
The National Broadcasting and Telecommunications Commission (NBTC) summoned DTAC to explain the problem Wednesday afternoon.
Speaking after the meeting, Trairat Viriyasirikul, acting secretary-general of the NBTC, said the regulator acknowledged DTAC’s commitment to offering proper compensation to affected customers.
He said all mobile operators should maintain their…
