Customer pressured into 5-star review to unlock warranty

A recent outcry has emerged on social media after a customer was pressured to leave a five-star review for a product to receive a warranty, sparking a heated debate about consumer rights and business ethics. The incident was brought to light when a customer shared their frustration in a Facebook group dedicated to consumer affairs, provoking a flood of responses from the online community.

The customer’s ordeal began when they bought a product advertised with a full one-year warranty during a live sales event. The item was offered at an 80% discount, which seemed like a bargain. However, upon receiving the product, the customer was taken aback by a large notice included in the package. It stated that to activate the warranty, a five-star review was mandatory. This condition was not communicated during the purchase process, leading to confusion and dissatisfaction.

The customer…