Cathay Pacific apologises for staff mocking non-English speakers on flight

Photo Courtesy of Flickr

Cathay Pacific Airways issued an apology following allegations of discrimination against non-English speakers by its flight attendants. The accusations surfaced in a viral post on Chinese social media, causing widespread concern and prompting the airline to take action.

The incident occurred on flight CX987, travelling from Chengdu in southwestern China to Hong Kong. In response, Cathay Pacific suspended the flight attendants involved and initiated an internal investigation. The airline stated that any confirmed violations of its rules and professional ethics through “inappropriate words and deeds” would be met with serious consequences.

A passenger on the Chengdu to Hong Kong flight claimed in an online post that the flight attendants ridiculed passengers in English and Cantonese. They allegedly mocked others who asked for a carpet instead of a…

Read more…