Siam Commercial Bank (SCB) is moving towards digital banking services, though the 117-year-old financial institution still believes in a combination of human quality and technological efficiency, describing its strategy as a “digital bank with a human touch”.
Chief executive Kris Chantanotoke believes human capital and effective risk management are crucial to sustainably growing the bank’s business over the long term, as part of SCB’s framework for a universal digital banking entity.
Process digitalisation
According to Mr Kris, under the digital bank with a human touch strategy, the digitalisation of its…
