The banking industry’s push to discourage the use of cash led some to believe it was a good idea to charge fees for cash transactions and suspend cardless money withdrawals at ATMs.
The Bank of Thailand and local banks have been promoting digital payments in their efforts to shift towards a cashless society, with digital banking adoption posting growth.
Krungthai Bank (KTB) emerged as the first bank to announce fees for cardless ATM withdrawals, leading to a public backlash.
As a consequence, the central bank and commercial lenders are reconsidering their approach in terms of public nudges…
