What makes using trains difficult? (multiple answers)
61.0% expensive fares
39.4% long walkways at interchange stations
25.7% having to use many cards
25.1% long waits to buy tickets at interchange stations
17.0% names of interchange stations do not match
6.3% other reasons (too many passengers during rush hour, long waits for trains, confusion while changing trains)
What should train operators do to improve services? (multiple answers)
61.0% reduce fares
48.5% offer one card for all trains
47.6% speed up the construction of train routes
31.3% offer a single-price service
2.9% other suggestions (increase the number of trains during rush hour, upgrade the train system, add more routes, add more interchange stations)
Are you satisfied with train services?
5.8% very satisfied
82.5% moderately satisfied
11.5% moderately unsatisfied
0.2% very unsatisfied
