Since the beginning of the pandemic, United customers who bought nonrefundable tickets and canceled were issued credits they can use only once. If they rebook for a cheaper flight, they lose the residual value. (Photo: Bloomberg)
A credit from a store is usually straightforward. A credit from an airline can be anything but: It’s often hard to use, and you may never get back all your money.
With billions of dollars tied up in vouchers for a pandemic’s worth of canceled flights, some airlines have created new classes of vouchers. Some have new restrictions that limit their use and value.
United, a target of many customer complaints, has two types of credits: travel credits and flight credits. They may sound nearly identical, but they’re quite different.
Travel credits, officially called electronic travel…
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