Driven by the pandemic and technological disruptions, digital transformation is now a requirement for every organisation to respond to changes in customer behaviour towards the online realm as well as new labour patterns, according to tech consulting firms.
Advanced technology now makes it easier for organisations to gear up for digital transformation, while the “individualisation” customer service concept is being underscored as the new wave of digital transformation, said the firms.
Market research firm IDC said global direct digital transformation investments are expected to tally a compound annual growth rate of 16.5% from 2022 to 2024, up from 15.5% from 2020-2023.
During 2022-2024, digital transformation…
