Better customer experience leads to enhanced satisfaction and long-term loyalty, says Infobip
Better customer experiences can help telecom providers achieve higher revenue per user and better retention rates.
Customer experience has arguably become the biggest factor driving customer loyalty and revenue growth in the telecommunications industry. Customers today are more tech-savvy and open to exploring new and innovative products and services from their telecom providers.
They expect to receive digital self-service through an omni-channel approach that ultimately delivers a best-in-class customer experience (CX).
To understand what telecom subscribers want, Infobip, an omni-channel communications…
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