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How to Build Good Relationships with Customers on Social Media • Thumbsup

In addition to doing good marketing and generating new customers. Maintaining a good relationship with customers for a long time It is an important part of doing business. Because having a good relationship makes them an important part of business and marketing. They will be the customers who will help both your sales and the distribution of your brand.

Building a good relationship with customers will help with

  • increase customer loyalty Because the brand can maintain a lot of customers and for how long. The overall results of the brand will come out even better. When customers are satisfied with the brand’s business, then They will become more loyal to the brand.
  • Increase Customer Lifetime Value (CLV), which is a good KPI because it helps your brand continue to trade. The more you trade The greater the value the customer provides in relation to the brand.

This can be done in a number of ways, such as

  • Create a channel for customer service
  • Listen to customers from both relevant content and feedback.
  • Frequent updates on all channels Make people feel easily connected to the brand.
  • There is a giveaway
  • Share content that customers are interested in or want to share.
  • Build an online community

Source

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