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Tuesday, February 7, 2023

Hotels struggling with staff shortage

But service charge revenue is recovering

Tourists at the arrival hall of Suvarnabhumi airport, which has tallied an influx of travellers the past few months. (Reuters photo)

Workers remain reluctant to return to the hospitality industry even though employee revenue from hotel service charges has almost returned to pre-pandemic levels, as Chinese travellers start to return to Thailand.

According to a Facebook survey of Phuket and Samui hotel service charges in December 2022, the highest average rate of 61,145 baht was at the Twinpalms Montazure Phuket, while hotels in the top 20 saw average monthly service charges surge to more than 26,000 baht, of which most were five-star properties or managed by…

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